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How To: Add and Remove Users

Learn how to create, add, and remove users (employees) to your MemoryShare account.

Shane White avatar
Written by Shane White
Updated over a year ago

MemoryShare allows your funeral home to have multiple users. A user is anyone who might need access to MemoryShare. Any employee who uses MemoryShare should have their own MemoryShare account.

1 Employee = 1 User Account

Each employee should have their own user account and login to MemoryShare. This keeps your MemoryShare account secure and allows you to add and remove employees if any staff changes occur.


Adding a User

Click on your name at the top right, and you will see a dropdown.

Click Manage Users.

Click Add New User.

Type in the User/Employee's information.

IMPORTANT: Include the user's mobile number. This tells MemoryShare who to contact if there are any issues with the stream.

MemoryShare will not call or text a landline number.

This will send the new user an email from Support@MemoryShare.com inviting them to join MemoryShare.

The email will prompt them to set their own password. Once set, they can log in to MemoryShare using their own username and password.


Deleting a User

If an employee leaves your organization, you should delete their account immediately.

Click on your name at the top right, and you will see a dropdown. Click on Manage Users.

You will see all users. Click on the trash can, next to the employee you wish to delete.

The employee will be deleted and no longer have access to MemoryShare.

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